Whole Cows & Goats

Our Return Policy

Due to the perishable nature of our products, returns are only accepted under limited conditions.

Return Eligibility

• Products damaged or defective upon arrival
• Products that do not match the order
• Products arriving at an unsafe temperature
• Products past their expiration date on delivery

Returns must be initiated within 24 hours of delivery.

Return Process

1. Contact us at topmeat@eas.com.ng or call +234 812 237 3732.
2. Provide your order number and photos of the issue.
3. Our team will review and provide instructions within 24 hours.

Our Refund Policy

Refunds are issued when products arrive damaged, defective, or significantly different from what was ordered.

Refund Process

1. Contact our team with your order details and photographic evidence.
2. We will review and respond within 24–48 hours.
3. Approved refunds are processed to the original payment method within 3–7 business days.

Non-Refundable Circumstances

• Claims made after the 24-hour window
• Improper storage or handling by the customer
• Delivery issues due to incorrect address provided